Support
How to Contact Casiny Support
Players can reach Casiny support through several convenient channels:
- Live Chat (Recommended):
Available directly on the website 24/7. To open a chat, click the speech bubble icon in the lower-right corner of any page. - Email:
For detailed inquiries or verification-related issues, contact us via email:
📩 [email protected] - On-site Contact Form:
Fill out the quick request form on the “Support” section of your account. Attach files if needed (e.g., screenshots or documents).
What Can You Ask Support?
Casiny support helps with a wide range of topics, including:
- Account registration and login issues;
- Promo code activation and bonus status;
- Deposit or withdrawal delays;
- KYC document upload or status checks;
- Game access problems or technical errors;
- Clarification of wagering requirements or terms.
If you’re unable to resolve a problem via FAQ or help pages, the team is available any time — including weekends and holidays.
Response Time
- Live Chat: Replies within 1–2 minutes;
- Email Support: Within 1–4 hours (may take longer during peak hours);
- Verification Requests: Reviewed within 24 hours.
Security Note
Casiny support will never ask you for your password or full payment details. Always communicate through official channels and verify email addresses before replying.
Summary
Reliable customer service is a key part of the Casiny experience. Whether you’re stuck during registration, need help with KYC, or want to follow up on a payment, our team is here to help — quickly, professionally, and around the clock.
Give you a boost at the start! Get Bonus on your first 4 Deposits: Increase your chance to win more!
JOIN NOW