This Privacy Policy describes how www.casiny.com (“Casiny”, “We”, “Us”, “Our”) collects, uses, and protects personal data of users who access or interact with our website. By registering an account or using the Website, you agree to this Policy. If you do not accept the terms herein, you may not be able to access certain services.
Contents
- Who We Are
- What Personal Data We Collect and Why
- Cookies
- Web Analytics
- Who We Share Your Data With
- Transfers of Personal Data Outside the EU/EEA
- How Long We Keep Your Data
- Your Rights Over Your Data
- How We Protect Your Data
- Automated Decision-Making and Profiling
- Industry Regulatory Disclosure
- Contact Information
- Final Note
- FAQ
We are committed to safeguarding your personal data in compliance with the General Data Protection Regulation (EU) 2016/679, applicable anti-money laundering regulations, and privacy standards applicable in Australia and globally.
Who We Are
Casiny.com is owned and operated by Dama N.V., a company registered under the laws of Curaçao (Company Reg. No. 152125), with a registered address at Scharlooweg 39, Willemstad, Curaçao. Dama N.V. is licensed and regulated by the Curaçao Gaming Control Board, License No. OGL/2023/174/0082.
For privacy-related inquiries, our Data Protection Officer (DPO) can be reached at:
📩 [email protected]
General contact:
📩 [email protected]
💬 Live Chat: available on the website
What Personal Data We Collect and Why
We collect and process the following categories of personal data to deliver our services and comply with regulatory obligations:
Identity and Contact Data
Includes: full name, date of birth, address, nationality, phone number, and email.
Purpose: Account creation, KYC compliance, age verification.
Legal basis: Contractual necessity, legal obligation.
Financial and Transaction Data
Includes: bank and card details, deposit/withdrawal history, source of funds.
Purpose: Payment processing, fraud detection, AML compliance.
Legal basis: Contractual necessity, legal obligation.
Technical and Usage Data
Includes: IP address, browser type, device data, cookies, session logs.
Purpose: Website functionality, security, geo-blocking, and optimization.
Legal basis: Legitimate interest, legal obligation.
Gameplay and Behavioral Data
Includes: games played, time spent, wagering history, bonuses used.
Purpose: Responsible gambling monitoring, risk profiling.
Legal basis: Legal obligation, legitimate interest.
Marketing and Communication Preferences
Includes: opt-in status, communication preferences.
Purpose: To send promotional offers (only with user consent).
Legal basis: Consent.
Special Categories of Data
Includes: responsible gambling scores, AML risk indicators, ethnicity (if visible in documents).
Purpose: To comply with regulatory requirements.
Legal basis: Legal obligation, consent (where applicable).
Cookies
Casiny uses cookies and similar tracking technologies to provide essential website functionality, improve user experience, and collect anonymized analytics data.
Cookies may:
- Store user preferences and session information;
- Authenticate users and prevent fraudulent use of accounts;
- Collect website usage statistics (e.g. visited pages, session time).
Some cookies are set by third-party services such as analytics platforms, payment providers, and live chat integrations.
For full details, including how to manage or disable cookies, please refer to our Cookie Policy.
Web Analytics
We use web analytics tools such as Google Analytics and session tracking software to:
- Monitor and optimize site performance;
- Understand user behavior across pages;
- Detect bugs and usability issues.
All data collected is anonymized and used for internal analysis only. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.
Who We Share Your Data With
We share your personal data only with trusted third parties that assist us in fulfilling legal, technical, and operational duties:
Internal Entities
- Dama N.V. and its affiliates for user verification, responsible gambling controls, and AML compliance.
External Service Providers
- Game providers (e.g., NetEnt, Play’n GO) – limited technical data may be shared (e.g., IP address);
- Payment processors – to facilitate deposits and withdrawals;
- Marketing platforms – if you’ve opted in to receive communications;
- Verification partners – identity, address, and AML checks.
Legal and Regulatory Bodies
We may disclose personal data when required by:
- Regulators, such as the Curaçao Gaming Control Board;
- Law enforcement, to meet anti-fraud, AML, or responsible gambling obligations.
All third parties must adhere to strict confidentiality and data protection standards under written agreements.
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Transfers of Personal Data Outside the EU/EEA
Some of our service providers and group entities may operate outside the European Union (EU) or the European Economic Area (EEA). When your personal data is transferred internationally, we ensure that:
- Transfers are covered by Standard Contractual Clauses (SCCs);
- Technical and organizational safeguards are implemented to protect your data;
- Data is processed only for lawful and legitimate purposes.
By using our services, you acknowledge and accept that your data may be transferred to jurisdictions with different data protection standards.
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfill legal obligations and business purposes. Typical retention periods:
- KYC and AML records: Minimum 5 years from last transaction or account closure (as required by law);
- Transactional and gameplay data: Retained for audit and regulatory compliance;
- Marketing preferences and communication logs: Until you withdraw consent or after 5 years of inactivity;
- Dormant accounts: Deleted or anonymized after legal retention periods expire.
If you close your account, we retain only the necessary data to satisfy legal or regulatory inquiries.
Your Rights Over Your Data
You have the following rights under applicable data protection laws:
- Access: Request a copy of the personal data we hold about you;
- Rectification: Correct inaccurate or incomplete data;
- Erasure: Request deletion of your data (subject to legal obligations);
- Restriction: Ask to suspend the processing of your data;
- Portability: Receive your data in a structured, machine-readable format;
- Objection: Object to data processing based on legitimate interest;
- Withdraw consent: Revoke your marketing or profiling consent at any time.
To exercise these rights, contact our Data Protection Officer at:
📩 [email protected]
We may request identity verification before fulfilling your request. We aim to respond within one month.
How We Protect Your Data
Casiny applies strict security measures to protect your personal information:
- Encrypted data storage and SSL-secured communications;
- Access to personal data is granted only to authorized employees under non-disclosure agreements;
- Two-Factor Authentication (2FA) is available to enhance account protection;
- Regular audits and system monitoring to detect unauthorized access or vulnerabilities.
We are committed to keeping your data safe and meeting all regulatory security requirements, including those under the General Data Protection Regulation (GDPR) and applicable gaming laws.
Automated Decision-Making and Profiling
We may use automated systems to assess gameplay behavior, transaction patterns, and account risk in order to:
- Monitor responsible gambling behavior;
- Detect bonus abuse and fraudulent activity;
- Fulfill anti-money laundering obligations.
Profiling may result in limited access to bonuses, application of gameplay limits, or enhanced verification requirements. Final decisions, especially those with legal or significant impact, are reviewed by a human.
We do not make fully automated decisions that produce legal effects without human intervention.
Industry Regulatory Disclosure
Casiny operates in a regulated industry under the supervision of the Curaçao Gaming Control Board. We are subject to:
- Anti-Money Laundering Directives (EU 2015/849);
- GDPR (EU 2016/679) and national data protection laws;
- Responsible gambling frameworks and reporting obligations.
We may be required to disclose personal data to regulatory authorities, courts, or law enforcement agencies as part of these legal obligations.
Contact Information
For any concerns or requests regarding this Privacy Policy or the handling of your personal data, please contact:
- Data Protection Officer:
📩 [email protected] - Customer Support:
📩 [email protected]
💬 Live Chat available via www.casiny.com
We recommend using alternative methods of communication if your email request is unanswered after 10 days.
Final Note
This Privacy Policy forms an integral part of your agreement with Casiny. Continued use of our website confirms your acceptance of all terms stated herein.
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