If you need help, have questions about your account, or want to report an issue, Casiny offers several ways to get in touch with our team. We aim to respond quickly and provide reliable support to all players.
Live Chat Support
For immediate assistance, use the Live Chat feature available on our website 24/7.
To access it:
- Visit www.casiny.com
- Click the chat icon in the bottom-right corner of any page
- Start a conversation with a support agent
Live chat is the fastest way to resolve most issues, including account verification, deposits, withdrawals, and bonuses.
Email Support
If your question isn’t urgent or requires document attachments, you can reach us via email:
- General Support: [email protected]
- Affiliate Program: [email protected]
- Data Protection Officer (DPO): [email protected]
We aim to respond to all email inquiries within 24–48 hours. If you don’t receive a reply, please check your spam folder or contact us via an alternative method.
Mailing Address
Casiny is owned and operated by:
Dama N.V.
Scharlooweg 39,
Willemstad, Curaçao
License â„– OGL/2023/174/0082
Issued by the Curaçao Gaming Control Board
Please note: Customer support is not available via postal mail. Use online channels for all service-related matters.
Responsible Gambling Support
If you need help related to self-exclusion, deposit limits, or responsible gambling tools, please use:
- Email: [email protected]
- Live Chat: Available 24/7 on the website
Our team is trained to provide assistance in line with responsible gaming standards.
Feedback & Complaints
We welcome feedback to improve our services. If you’re dissatisfied with a decision or encounter an issue that has not been resolved:
- Submit your concern to [email protected]
- Indicate “Complaint” in the subject line
- Include your full name, username, and a description of the issue
We aim to resolve complaints within 10 business days. You will be informed if more time is required.
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